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TERMS & CONDITIONS

All cake orders are subject to the following terms and conditions: 
 

  1. Cake Design and Consultation
    All our cakes are made to order. You can browse our portfolio or we can design something unique for you. We offer no-obligation design consultations for all cakes. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by us as our interpretation of the cake and will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot be copied.
     

  2. Ingredients 
    Our cakes are baked to order and include dairy products. Gluten-free cakes are available, but please note that our kitchen is generally used to prepare foods that contain these ingredients and also nuts. Please discuss any dietary requirements with us before ordering.
     

  3. Tastings
    We also provide cake tastings. At the time of booking your consultation, please mention if there are any flavors you would like to sample. There is a charge for Cake Tasting which is added to the order if you go ahead with us and place an order above $400
     

  4. Serving sizes
    We have 2 different serving portion sizes to select from - Coffee 1" x 1" x 5" or Dessert 1" x 2" x 5"
    Cake serving sizes are estimated. Specialty cakes, carved cakes, and methods of slicing may affect the total serving number. Customer understands and accepts these terms, and must order their products accordingly after having considered these variables. We provide cake-cutting guides (except carved cakes) with all our orders for you to follow to get the ordered servings.

     

  5. Orders
    * One-month notice for celebration cakes, secured with deposits.
    * A three-month notice is needed for wedding cakes, secured with deposits.
    Sometimes we might be able to accommodate a cake at shorter notice depending on our schedule the design of your cake and the availability of the date, so please contact us to discuss.

     

  6. Deposits
    All deposits become due once you have placed, checked, and confirmed the details of your order. We will hold your date no later than one week after booking. After this time, your date is not guaranteed and will still be available to other customers. We will not treat your order as accepted until your deposit has been received. 
    * All celebration cake orders require a non-refundable deposit of 50%. Short notice orders that are placed within 14 days of the collection date are an exception to this and must be paid in full on order.
    * For wedding cakes, a non-refundable deposit of 50% is required to secure your order. Short notice orders placed within one month of the wedding date are the exception to this; they should be paid in full at the time of ordering.


    PLEASE NOTE: All deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you cancel your order, the deposits paid are strictly NON-REFUNDABLE. In the unlikely event that we need to cancel your order, any deposits paid will be FULLY REFUNDED. Reasons we may need to cancel - death, injury, illness (due to health and safety regulations), severe medical conditions, or an accident of myself or any immediate family member.
     

  7. Final Balance Payments
    * For celebration cakes, the balance can be paid in cash on delivery/collection. If you wish to pay the balance by direct transfer, this must be paid 21 days before delivery/collection. 
    * Final payment for your wedding cake is required no later than four weeks before your delivery date. We will not release your cake to you until payment has been received in full. We accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.

     

  8. Non-Payments
    Please note, that if full payment for the wedding cake is not received 28 days before the delivery, collection, and set-up date, it is assumed that the cake has been canceled. The cancellation policy, therefore, applies in all cases. If after the 28-day deadline, you try to make payment, we reserve the right to refuse your trade in all cases with a complete loss of your 50% deposit.
     

  9. Cake Design & alterations
    Your cake is important to us so; please take the time to check the details of your QUOTE/order carefully. It is your responsibility to contact us about any changes required to your original order. 

    Our cakes are all handmade and are therefore individual.  We do not produce the same cakes ordered from a picture/photo from other bakers, these photos are only used as an inspiration for your design. Our designs will be an interpretation of their cakes. We reserve the right to use our judgment when creating and designing your cake and we may need to adjust your order accordingly. 

    In the event of this happening we will endeavour to advise you in advance. We will try and accommodate any changes where possible. We cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required.


    Any amendment to your order must be confirmed via email/writing as soon as possible and any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note we are unable to make any changes within seven days of the delivery/collection date for celebration cakes or within four weeks of the wedding date.
     

  10. Change of occasion date
    If, for any reason,  you need to re-arrange your occasion date, we will try our best to accommodate these changes at no additional charges; provided sufficient notice is given and that we can offer a cake for the re-arranged occasion date. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new occasion date and unable to provide the cake, it would not be possible to refund your deposit. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable. We highly suggest that you take out wedding insurance to cover all eventualities.
     

  11. Collection
    Prior arrangement is required to collect all orders within the time slot mentioned in your order form. A signature is needed for cake collection, confirming that you have received your order in good condition and as specified. We will not accept liability for any damage sustained to the cake once it has been collected and signed for.

    Once cakes have been collected or delivered; we cannot be held responsible for any accidental damage that may occur. If possible, we will help repair any damage, but this will incur extra costs for time and materials used.

     

  12. Delivery
    Delivery should be arranged at the time of ordering or as soon as possible afterward
    Delivery is free 5 km radius of my business for all orders over $50 and for any other deliveries over 5km, a price will be calculated which will also include Toll fees if applicable. Distances are calculated using Google Maps. A delivery charge of $5 applies to all orders under $50 within a 5 km radius of my company and a price will be calculated for anything outside the 5 km and will be submitted with the invoice. 

    It is your responsibility to ensure that you have provided the correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should we have to wait to gain entry, you will be billed for the time at a rate of $65 per hour. If no one is available to receive the cake at the agreed delivery time, your order will be returned to my business and we will contact you to arrange an alternative delivery time; for which a charge will be payable. My company accepts no responsibility for any loss or consequential loss incurred by the customer as a result.

     

  13. Set-Up
    While we try to ensure that your cake is presented looking its very best, the stability or levelness of the table upon which the cake is displayed or the quality of the surroundings of the cake is not in our control. Please ensure, the 'cake presentation table' is stable, level, and sturdy enough to hold the cake. A large six-tier rich fruit wedding cake can weigh up to 7 kg. 

    Please also remember that chocolate and buttercream-covered cakes can melt under extreme conditions as are found within a marquee on a hot Summers day. If the cake is to be set up by the venue staff, we will leave instructions on how the cake is to be displayed and obtain a signature to verify that I have done so. Once the cake is delivered or collected, set up, and signed for we are not responsible for any interference or damage to the cake.
     

  14. Non-Edible supplies
    Your order may contain some non-edible items such as ribbons, flower or feather holders, or wires in sugar flowers. On delivery, we will make the recipient aware of any non-edible items that must be removed before the cake is sliced and served. 
     

  15. Cakes made with Fresh Flowers
    We supply fresh flowers for your cake and prepare them for setting up the cake. Please note that some flowers as not suitable for use on cakes. It is your responsibility to ensure that the flowers you chose are safe to come into contact with food.
     

  16. Quality and storage of your cake
    Your cake and filling will be baked from scratch. Cakes covered with sugar paste should be stored in a cool, dry place, preferably in the box that they are supplied in. They can be refrigerated but will need to be stored in the box supplied or covered well with plastic wrap. 
    We suggest that cakes should be eaten as close to the delivery/collection date as possible.
    My Business advises that all food must be consumed within 48 hours of the first serving. Any
    food consumed after 48 hours or later is at the client’s discretion and becomes their responsibility. Once food has been delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies my business of all liability for personal use.

     

  17. Allergies
    Please be aware that while your cake may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your cake will be free from all nut traces. All of the cakes, fillings, and icings may contain, or come into contact with, soy, wheat, dairy, and nuts. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any allergic reaction resulting from the consumption of the cake.
     

  18. Weather
    Heat and humidity can adversely affect your cake. In warmer months, it is advised the cake be kept in an air-conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes). It is strongly suggested that cakes being collected by the customer be transported in an air-conditioned vehicle. You understand that I am in no way responsible for any damage that may occur due to weather conditions.
     

  19. Exemption
    Where damage does occur at the irrefutable fault of my business, a partial or full refund may be given, this will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by us, to provide you with sound structural support; we accept no liability for any damage that may occur once the cake is in the customer's possession.
     

  20. Publication
    We reserve the right to use photos of all cakes and sweets made by Blissful Inspirations Cakes in any form of media. 
     

  21. Acceptance
    By paying a deposit you are agreeing to these terms & conditions and placing an order with Blissful Inspirations Cakes


 


 

Blissful Inspirations Cakes  Hillside, Victoria - 0411 772 065   


EMAIL: blissfulinspirationscakes@gmail.com

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